Accessibility Audit of Financial Institutions
An accessibility audit of financial institutions is a process of assessing the compliance of banking infrastructure, self-service terminals, online services, and the broader financial environment with legislation that ensures equal access for persons with disabilities and other low-mobility groups.
Regulatory Framework
The key documents regulating the accessibility of financial institutions include:
- Law of Ukraine “On the Fundamentals of Social Protection of Persons with Disabilities in Ukraine”;
- State Building Code DBN V.2.2-40:2018 “Inclusiveness of Buildings and Structures”;
- Law of Ukraine “On Architectural Activity”;
- Resolutions of the Cabinet of Ministers of Ukraine regarding the adaptation of infrastructure facilities.
Key Stages of the Accessibility Audit
- Assessment of physical accessibility: analysis of entrances, ramps, doors, hallways, restrooms, etc.
- Verification of information accessibility: presence of Braille signage, voice-enabled ATMs, website usability for visually impaired users.
- Analysis of digital accessibility: compliance of financial institution web resources with WCAG 2.1 standards.
- Evaluation of internal service processes: staff readiness to serve persons with disabilities, accessibility of communication channels.
Why the Audit Matters
The audit helps to:
- avoid fines for legal non-compliance;
- enhance the institution’s reputation;
- expand the client base by creating an inclusive environment;
- identify issues and form a modernization plan.
Contact the Experts
GlobalBud Ukraine offers a comprehensive accessibility audit of financial institutions in compliance with current legislation and state standards. Our engineers and lawyers have in-depth expertise in construction, law, and inclusive design. We provide detailed reports, practical recommendations, and support throughout the adaptation process.
Contact us for a consultation or to order services — together, we’ll make your institution accessible to everyone!
