Accessibility (Inclusion) Audit for Insurance Companies
Purpose of this article is to explain the importance of accessibility audits for insurance companies in Ukraine, outline the legal framework, highlight common violations, and demonstrate the reputational and compliance benefits of undergoing such evaluations.
What is an Accessibility (Inclusion) Audit?
An accessibility audit is a comprehensive assessment of a facility or service for compliance with inclusivity standards. For insurance companies, it involves evaluating infrastructure, services, and processes to ensure access for people with disabilities, including visual, hearing, and mobility impairments.
In Ukraine, accessibility requirements are governed by:
- The Law of Ukraine “On the Fundamentals of Social Protection of Persons with Disabilities in Ukraine”;
- DBN V.2.2-40:2018 “Inclusiveness of Buildings and Structures”;
- CMU Resolution No. 1307 on adapting facilities for people with limited mobility.
Why Should Insurance Companies Undergo an Audit?
- Compliance with legal requirements. Non-compliance with accessibility standards may result in administrative penalties and reputational damage in case of customer complaints.
- Client base expansion. Inclusivity is a competitive advantage in the insurance market.
- Inspection readiness. Government authorities may conduct scheduled or complaint-based inspections.
What Is Checked During an Accessibility Audit?
The audit includes:
- Accessibility of office spaces: ramps, tactile indicators, compliant doors and restrooms.
- Adaptation of websites and online services for people with visual impairments.
- Availability of internal inclusive service policies.
- Staff training on interacting with people with disabilities.
- Compliance of internal regulations and documentation with current legislation.
Common Accessibility Violations
- Absence of ramps or ramps that do not meet standards.
- Inaccessible websites (lack of contrast, keyboard navigation, or alt text).
- Lack of sign language interpreters or alternative communication for hearing-impaired clients.
- Low awareness of inclusive standards among staff.
Stages of an Inclusion Audit
- Initial consultation. Object or service analysis.
- On-site inspection. Infrastructure compliance assessment.
- Documentation analysis.
- Preparation of an audit report listing discrepancies.
- Recommendations for eliminating violations.
- Follow-up inspection (if required).
Liability for Non-Compliance
Violations of accessibility requirements may result in:
- Administrative fines (according to Article 188-37 of the Code of Administrative Offenses).
- Restrictions on licensing activities (in case of repeated violations).
- Lawsuits from clients or public organizations.
Benefits of Working with GlobalBud Ukraine
GlobalBud Ukraine provides professional accessibility audits for insurance companies. Our lawyers and engineers are experienced in adapting premises and services to meet inclusivity standards and support clients throughout the entire process — from assessment to implementation. We work with both Ukrainian and international insurance companies to ensure full regulatory compliance.
Contact the experts at GlobalBud Ukraine to pass your accessibility audit without risks or penalties. We provide expert support, professional assessment, and turnkey solutions.
